FAQ

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Frequently Asked Questions

Frequently Asked Questions

General

live light is a high quality furniture rental service.

We aim to make dream interiors affordable, giving you full flexibility and peace of mind while making a positive contribution to our planet.

By subscribing to 'furniture as a service' you can create your dream interior with all with the flexibility to fit within your needs and budget. We deliver, assemble and clean up. So sit back, relax and enjoy - we’ve got it all covered. Need a style refresh? We have you covered here too! It's super easy to swap your items, buy them out, or simply have us pick them up! We want to ensure your house feels like a home, without the commitment of furniture ownership. All of this without harming the planet!

live light is the exclusive furniture rental partner of the Ethnicraft brand. Ethnicraft is known for timeless designs that fit into any style and which meet the highest quality standards. Our foundation stems from more than 25 years experience in the solid wood furniture design and manufacturing industry. Together we are on a mission to close the loop towards a more sustainable, 'circular economy', business model. This partnership makes it possible as we have full control of the (re)design, production, distribution, repair, remanufacturing and recycling processes. By maximizing the product life span, we can offer great value, while minimizing pressure on our natural resources. With a live light subscription you are contributing to this mission!

Traditionally, economies have been linear by design: materials are harvested, processed and disposed of when the products are no longer needed. There is no collaboration to maximize the value of products. In a circular economy, the loop is closed. So quality products are sustainability sourced and built to last, continuing to be reused whenever possible, reducing waste and environmental impact.  

Ethnicraft + live light + You = circular economy magic!

Sure! live light is available for both residential and commercial use.
Don't hesitate to reach out to our project team at project@live-light.com to find out more.

We're currently servicing Belgium, the Netherlands and Luxembourg, If you're just outside of this area, please contact us at support@live-light.com and we'll see what we can do!

Subscription plan

Subscribing to live light is easy, simply:

1. Select your items

2. Choose the duration of your subscription (from 6 to 60 months)

3. Choose a delivery date and confirm your subscription

4. Sit back, relax and enjoy our 'white glove' delivery experience

5. Feel at home and enjoy life!

A minimum live light subscription is 6 months (up to a maximum of 60 months). The monthly price for each furniture item changes based on the duration you choose. Don't forget that every monthly payment counts towards ownership! So, if you fall in love and simply cannot part with a particular piece, you simply pay the current listed retail price minus what you've already paid monthly.

There is no minimum order. But there is always an upfront service fee of 250€, which includes white glove delivery, installation and pickup. The service fee is to be paid when confirming your order. 

We believe that being flexible is very important as it allows you to live to the fullest!
Therefore:
•  You can always end your subscription early. Please see 'Can I end my subscription early?'
•  You can always extend your subscription period. Please see 'Can I extend my rental period?'

As we want to give you maximum flexibility, you can end your subscription whenever you want! If the actual usage is shorter than the initially chosen minimum subscription period (=early termination), we will make an account statement (which we will always calculate in your favor).

Imagine you chose a sofa for a minimum of 12 months, but after 7 months you want to end the usage.

• You will have already paid 7 months x 30€/m = 210 €

• Account Statement :

     •  Option 1 : 12 months x 30€/m (=12 months subscription plan price) = 360€ - 210€ (already paid) = 150€ still to be paid.

     •  Option 2 : 7 months x 43€/m (=6 months subscription plan price) = 301€ - 210€ (already paid) = 91€ still to be paid.

As option 2  is in your favor, we will choose this option for your account settlement.

Yes, you can renew the subscriptions for some, or all, of your items. Monthly prices for the extended period will be the same as previously paid. In case the new subscription period is longer than the original, the lower monthly prices will apply. Simply contact us support@live-light.com to request a subscription extension.

Going for a new look? Great! You can change your items when you've reached your minimum subscription period. Just contact us so we can arrange a 'swap' date. A new contract will be set up for the new items. If you want to make a change earlier in the process, please contact us at support@live-light.com.

Yes of course! We make it easy to purchase the items you want to keep. You always have the option to buy any of your items at the current retail price, minus the amount you've paid over the course of your subscription. Write to us at support@live-light.com to find out more.

Just let us know when you are ready, so we can arrange pick-up. We kindly ask for two weeks notice before your preferred pick-up date. The pick-up cost is included in the service fee.

Moving home? Simply contact us at support@live-light.com  If your new home is within our service area, your furniture can move with you. If your new home is not within our service area, we will unfortunately have to terminate your subscription and organize collection. If you are moving within our service area, we can move your live light items for you. This will incur a 250€ relocation fee. If you choose to move your live light items yourself, you will be held responsible for any damage that may occur during the move.

Delivery / Installation & Pick-Up

We're currently servicing Belgium, the Netherlands and Luxembourg, If you're just outside of this area, please contact us at support@live-light.com and we'll see what we can do!

We want give your the best possible delivery experience as it is an important part of our service.

At checkout, simply select your ideal delivery date. We’ll reach out to you to confirm your requested date. Two days prior to the delivery we'll give you an arrival window.

On the day of the delivery our delivery team will call you one hour prior to their arrival. The team will unload, set up and place your items where they need to be.  Some items will arrive pre-assembled, while some larger items (like beds, dining tables etc) will need to be assembled by our team upon arrival. We'll make sure to clean up before we leave.

That's our white glove delivery service!

You can request your delivery date at checkout and we'll do our best to accommodate it! At this time, we cannot guarantee a specific delivery time in advance. Two days prior to your delivery we will share an estimated arrival window and on the day of the delivery our delivery team will call you one hour prior to their arrival. 

At the start of your subscription, you will have to pay a fixed service fee of €250 which includes white glove delivery, setup & pick-up. Leave the heavy lifting to our team. They are trained for it and happy to do it for you. Just sit back, relax and enjoy the service!

We want to be sure that we can be in and out quickly and safely. So please clear the walkway in your home, and ensure there is room for the team to work on the assembly of the furniture.

Yes, we require that you be home to receive your delivery. This will ensure that you’re happy with the items you selected. The team will ask you to sign a delivery note that includes a list of what was delivered to your home. Don't hesitate to write down your remarks if you have any. If you have any questions about this process, please do not hesitate to contact support@live-light.com 

We accept all changes to orders up until two business days prior to delivery. Simply reply to your confirmation email with the changes you’d like to make. Rescheduling an order within two business days of your scheduled delivery might incur additional fees.

Yes. You have up to 14 days to cancel after order confirmation. Once the delivery has been carried out, free cancellation is not possible anymore.

We want you to love your home, so in case the furniture you have ordered does not fit in your interior as expected, you have 3 calendar days from delivery to return them. The service fee is non refundable, but we will not charge for the furniture usage. If there is something you think might work better, we'll be happy to swap that item for you. Please note this is not applicable for professionals.

Just let us know when you are ready, so we can arrange pick-up. We kindly ask for two weeks notice before your preferred pick-up date. The pick-up cost is included in the service fee.

Please contact us at least two days in advance if you need to reschedule your delivery or pick up. Rescheduling within two business days of your scheduled delivery might incur additional fees.

We try to work as fast as possible. Delivery typically takes about 7 business days, and we deliver Monday through Saturday. Of course, we’re flexible so we’ll make sure to schedule a delivery that’s convenient for you.

No, unfortunately we cannot pick up your old furniture since we cannot refurbish it in our circular process. We recommend contacting a local salvage company to avoid filling up landfills.

Dimensions of all of our products can be found on their individual product pages. While our teams are pros at maneuvering large and heavy items through tight spaces, we encourage you to measure your home for all items in your order. If we arrive with an item that cannot fit into your home, your service fee will be lost. Please help us to avoid this!

Yes, if your building has a service elevator, we kindly ask you to reserve it for the date and arrival window we confirmed. Thank you for that!

If you have any questions about this process, please do not hesitate to contact support@live-light.com 

Furniture Furniture

live light is the exclusive furniture subscription partner of the Ethnicraft brand. More information can be found on the Ethnicraft website.

We collaborate with Ethnicraft because its products are :

    • genuinely timeless designs

    • fitting into any style

    • high in quality

These characteristics are necessary pieces in the circular economy puzzle to achieve maximum product lifespan.

No. Some of your furniture might be new, while other items will have been used before. But we wonder if you will notice the difference as every live light product will be fully refurbished before it leaves our warehouse. Wooden products are particularly suited for refurbishment. Our sofas and textiles will be professionally cleaned using eco-friendly anti-microbial treatments. We take the utmost care to ensure that you receive your items sparkling clean, fresh and as good as new.

We ask that you care for your live light items like you would if it were your own. A little wear and tear is expected as part of daily life, but deep stains, chipped wood, ripped upholstery or any other noticeable damage (breaks, cracks, spills, etc.) may need to be repaired or might require product replacement. Repair fees are determined on a case-by-case basis. Replacement fees are equivalent to the retail price minus what you've already paid in your monthly usage fees. As a general rule: spilling a few drops of coffee on your sofa counts as a daily life mishap. Taking a sledgehammer to your bed, does not ...

Most items are for indoor use only. If the item is suited for outdoor use it will be mentioned in the product details.

We want everyone to enjoy your home, including your two or four legged family and friends. We can remove fur and animal hair, no problem! We're usually able to refurbish items so successfully that they look like new, so you shouldn't need to worry about little scratches. Excessive chew marks and severe upholstery damage may incur a repair or replacement fee. These instances will be evaluated on a case-by-case basis.

Payement/ Billing Payement/Billing

During the order process, you will have to accept our Terms & Conditions in order to confirm your order. Please make sure you read them carefully. You can also find them here. Once you've placed your order you will receive an order confirmation with a copy of these Terms & Conditions.

Within the order confirmation process we will collect the service fee of €250, plus your first month of usage. Your monthly subscription payments will start one month after the day of the delivery. Your credit card will be charged on that same day of the month, each month, going forward.

No, there is no deposit required.

You can change your payment information on your user account page, or contact us via support@live-light.com and we can help you with that. We’ll reach out to you regarding any failed payments.

Yes, all products include VAT.

live light accepts all standard credit cards.