General  

What is Live Light? 

Live Light is a high quality furniture rental service.  

Our goal is to work within the circular economy, keeping furniture in use and out of landfills. Our team of repair specialists inspect, sanitize and refurbish each piece to ensure they remain as good as new, or in circular terms, kept in circulation at their highest value.

We aim to make dream interiors affordable, giving you full flexibility and peace of mind while making a positive contribution to our planet. 

What are the benefits of subscribing to 'furniture as a service'? 

By subscribing to 'furniture as a service' you can create your dream interior with the flexibility to fit within your needs and budget. We deliver, assemble and clean up. So sit back, relax and enjoy - we've got it all covered. Need a style refresh? We have you covered here too! It's super easy to swap your items, buy them out, or simply have us pick them up! We want to ensure your house feels like a home, without the commitment of furniture ownership. All of this without harming the planet! 

For professionals, a Live Light subscription helps keep your working capital free for your core business at all times, and makes sure you only pay for what you use. Click here to find out more about Live Light for professionals.

Why Live Light?  

Live Light is the exclusive furniture rental partner of the Ethnicraft brand.  

Ethnicraft is known for timeless designs that fit in any style and which meet the highest quality standards. Our foundation stems from more than 25 years experience in the solid wood furniture design and manufacturing industry. Together we are on a mission to close the loop towards a more sustainable, circular economy, business model. This partnership makes it possible as we have full control of the (re)design, production, distribution, repair, remanufacturing and recycling processes.

Since Live Light's launch in September 2020, we've developed unparalleled expertise in the refurbishment and maintenance of our designs. By lengthening each and every one of our products' lifespans, we aim to minimise our environmental footprint and further reduce waste.

What do you mean with a circular economy?  

Traditionally, economies have been linear by design: materials are harvested, processed and disposed of when the products are no longer needed. There is no collaboration to maximize the value of products. In a circular economy, the loop is closed. So quality products are sustainably sourced and built to last, kept in circulation at their highest value, reducing waste and their environmental impact.

For more information on the circular economy, we highly recommend you to visit the Ellen Macarthur Foundation.  

Does Live Light work with professionals?  

Sure! Live Light is available for both residential and commercial use. We offer flexible and sustainable furniture rental solutions for workspaces, real estate developers, interior designers, event managers, and anyone else looking to furnish their professional space. 
For more information, visit our Professionals page.

Where does Live Light deliver?  

We're currently servicing Belgium, the Netherlands (except Friesland, Groningen, Flevoland, Overijssel and Drenthe) and Luxembourg. If you're just outside of this area, please contact us at info@live-light.com and we'll see what we can do!

For professionals, we offer deliveries within Europe.    

Subscription plan                                 

How does a Live Light subscription work? 

Subscribing to Live Light is easy, simply:  

1. Select your items and choose your minimum rental period, from 1 to 48 months.

3. Pay the first 3 months and delivery fee upfront to confirm your order.  

4. Sit back, relax and enjoy our premium delivery experience.

5. Add, swap, return or buyout your furniture whenever you want.

6. When you decide to return the furniture, each piece will be carefully inspected, sanitized and refurbished, before being sent to its next owner.

Is there a minimum subscription period?  

A minimum Live Light subscription is 1 month.

Is there a minimum order?  

There is no minimum order.

Can I extend my subscription period?   

Yes, once your minimum subscription period is over, your subscription will keep running at the same monthly fee until you decide to end it. 

Can I end my subscription early? 

Yes you can can! It's possible to end your subscription at any time. If you decide to return your products early, we will simply revise your monthly rental price according to our shorter subscription plans. This will always be calculated in your favour.  

Imagine you choose a sofa for a minimum of 12 months, but after 7 months you decide to return it.  

• You will have already paid 7 months x 30€/m = 210 €  

• Revision of monthly rental price :  

     •  Option 1 : 12 months x 30€/m (=12 months subscription plan price) = 360€ - 210€ (already paid) = 150€ still to be paid.  

     •  Option 2 : 7 months x 43€/m (=6 months subscription plan price) = 301€ - 210€ (already paid) = 91€ still to be paid.  

As option 2 is in your favour, we will choose this option for your account settlement.   

Can I change my furniture when I've reached my minimum subscription period?   

Going for a new look? Great! You can change your items when you've reached your minimum subscription period. Just contact us so we can arrange a 'swap' date. A new contract will be set up for the new items. If you want to make a change earlier in the process, please contact us at info@live-light.com.

Can I swap my furniture before the end of my minimum subscription period? 

Yes, you can swap products at any time. If you have been renting your pieces for less than 24 months, a swap fee will be calculated to help cover the product's check and repair. In this case, the swap fee is equal to two months' rental fee, or equal to the revision of the monthly rental price, whichever is lowest. (see Question 'Can I end my subscription early'?).

If you have been renting your pieces for more than 24 months, you are eligible for free swaps!

All product swaps must meet the following conditions: Swap fees are calculated per product. You must be swapping one product for another (same quantity, but can be in any category). The delivery fee for the new product(s), as well as any damage fees, are still applicable. The new product(s) starts a new subscription and a new contract.

Can I buy the furniture I fell in love with, and how much will it cost?   

Yes of course! We make it easy to purchase the items you want to keep. You always have the option to buy any of your items at the current retail price, minus the amount you've paid over the course of your subscription. Write to us at info@live-light.com to find out more.

What should I do to return my furniture? 

Just let us know when you are ready to return your furniture, so we can arrange a pick-up. We kindly ask for two weeks notice before your preferred pick-up date. The pick-up cost is free for subscriptions of minimum 4 months.*

*One free pick-up per subscription. Subsequent pickups will each be charged €169, or free if you place a new order.

What happens if I move during my subscription period? 

Moving home? Simply contact us at info@live-light.com  If your new home is within our service area, your furniture can move with you. If your new home is not within our service area, we will unfortunately have to terminate your subscription and organize collection.

If you are moving within our service area, we can move your Live Light items for you. Get in touch with us and we will let you know the relocation cost. If you choose to move your Live Light items yourself, you will be held responsible for any damage that may occur during the move.
 

Delivery, Assembly & Pick-Up 

Where does Live Light deliver? 

We're currently servicing Belgium, the Netherlands (except Friesland, Groningen, Flevoland, Overijssel and Drenthe) and Luxembourg. If you're just outside of this area, please contact us at info@live-light.com and we'll see what we can do!

For professionals, we offer deliveries within Europe.  

What’s included in delivery? 

We want to give you the best possible delivery experience as it is an important part of our service.

After checkout and when your order is confirmed, our delivery team will contact you to schedule a delivery date. One day prior to the delivery, our team will give you a 2-hour arrival window.

When the team arrives, they will unload, set up and place your items where you’d like them. Some items will arrive pre-assembled, while some larger items (such as beds, dining tables, etc) will need to be assembled by our team on site. Once everything is unloaded, assembled and placed, we'll ensure everything is cleaned up before we leave.

That's our white glove delivery service! 

Can I choose my delivery time and date?

As soon as your order is confirmed, our delivery team will include your delivery in the logistics planning. They will contact you to agree on a suitable delivery date together. You can always tell us your preference, and we will do our utmost to take it into account. However, it is good to know that we cannot always guarantee a specific delivery date.  

How much does delivery cost?

When placing an order, there will always be an upfront service fee depending on the destination country. This fee includes our white glove delivery, installation. Pick-up is free for subscriptions of minimum 4 months. Leave the heavy lifting to our team. They are trained for it and happy to do it for you. Just sit back, relax and enjoy the service! 

    ¹ Zeeland, Noord-Brabant, Limburg
    ² Noord-Holland, Zuid Holland, Utrecht, Gelderland
    ³ Flevoland, Overijssel, Friesland, Drenthe, Groningen

For Professionals or any subscriptions under 12 months, please be aware that your delivery cost will be recalculated based on order volume after you've placed your order. For Professionals, if you'd like to receive a quote, please fill in this form.

What do I need to do to prepare for my delivery

We want to make sure we can be inside and outside quickly and safely. Therefore, clear the walkway at your home and make sure there is space for the team to assemble the furniture. In addition, the area where the furniture will be placed should already be cleared. If your building has a service lift, we kindly ask you to reserve it for the delivery date and arrival window we confirm to you.

We also ask that you be at home to take delivery of your order. This will ensure you are satisfied with the items you have chosen. The team will ask you to sign a delivery note listing what has been delivered to your home. This is the time to write down any comments you may have.

Can I make changes to my order before delivery?

We accept changes up to three working days before delivery. Simply reply to your confirmation email with the changes you wish to make. If you wish to make major changes to your order, your scheduled delivery date may potentially be changed. Please note that changes to an order within two working days of scheduled delivery may incur additional charges.

Can I cancel my order before delivery?

Yes. You have up to 14 days to cancel after order confirmation. Once the delivery has been carried out, free cancellation is not possible anymore.

What happens if I don’t like some (or all) of my furniture when it arrives? Is there a free return policy?

We want you to love your home, so if the furniture you ordered does not fit in your interior as expected, you have 3 calendar days from delivery to swap or return them.

*If you live in Belgium and decide to swap or return an item, we will collect a service fee of €119.

*If you live in South NL and decide to swap or return an item, we will collect a service fee of €149.

*If you live in Mid NL or Luxembourg and decide to swap or return an item, we will collect a service fee of €199.

We will not charge you for the furniture usage. Please note this is not applicable for professionals. 

What should I do to return my furniture?

Just let us know when you are ready, so we can arrange pick-up. We kindly ask for two weeks notice before your preferred pick-up date. The pick-up cost is free for subscriptions of minimum 4 months.

What if I need to reschedule my delivery or pick-up?

Please contact us at least two days in advance if you need to reschedule your delivery or pick up. Rescheduling within two business days of your scheduled delivery might incur additional fees.

How quickly can I receive my furniture?

We try to work as fast as possible. Delivery can be organised as from 7 working days, and we deliver Monday through Saturday.

Does Live Light pick-up my old furniture?

No, unfortunately we cannot pick up your old furniture since we cannot refurbish it in our circular process. We recommend contacting a local salvage company to avoid filling up landfills.

What if an item doesn't fit through the door?

Dimensions of all of our products can be found on each product page on our website. While our delivery team are pros at getting large items through tight spaces, we highly recommend that you measure your home in relation to the items in your order. If we cannot fit an item into your home, your service fee will be lost. Please help us to avoid this!

Furniture 

Where is Live Light furniture from? 

Live Light works with select furniture brands: Ethnicraft, Flokk and DCW. We believe in products with thoughtful, timeless designs, made of high-quality materials that can last for generations. Pieces in our assortment are also tested for repair in our workshop before being added to the collection.

Is my furniture new?

No. Some of your furniture might be new, while other items will have been used before. But we wonder if you will notice the difference as every Live Light product will be fully refurbished before it leaves our warehouse. Wooden products are particularly suited for refurbishment. Our sofas and textiles will be professionally cleaned using eco-friendly anti-microbial treatments. We take the utmost care to ensure that you receive your items sparkling clean, fresh and as good as new.

What happens if I accidentally break or stain an item?

We ask that you care for your Live Light items like you would if they were your own. Here's a link to our care guide. A little wear and tear is expected as part of daily life, but deep stains, chipped wood, ripped upholstery or any other noticeable damage may require a more extensive repair or might require product replacement. Repair fees are determined on a case-by-case basis. Replacement fees are equivalent to the retail price minus what you've already paid in your monthly usage fees.

As a general rule: spilling a few drops of coffee on your sofa counts as a daily life mishap. Taking a sledgehammer to your bed, does not ...

Is the furniture also for outdoor use?

Most items are for indoor use only. Any signs of moisture from outdoor use on our indoor-only products will incur a repair fee. If the item is suited for outdoor use, it will be mentioned in the product details. You can find our outdoor collection here.

Is the furniture kid and pet friendly?

We want everyone to enjoy your home, including your two or four-legged family and friends. Thanks to our refurbishing pros, you don’t need to worry about little scratches here and there. Larger upholstery damage, fabric tears or extensive chew marks, however, will incur a repair or replacement fee. We evaluate these instances on a case-by-case basis.

Payment/Billing 

Do I need to sign a contract? 

During check-out, you will have to accept our Terms & Conditions in order to confirm your order. Please make sure you read them carefully. You can also find our Terms & Conditions here . Once you've placed your order you will receive an order confirmation with a copy of these Terms & Conditions.

Do you require extra verification? 

Before we can confirm your subscription, we are required to verify your identity. Once you have placed your order, we kindly ask you to send a copy of both the front and back of your ID card. Once everything is in order, our team will contact you to confirm a delivery date.

When will my card be charged each month? 

When placing an order, you will be charged the first 3 months of rental in addition to an upfront service fee* . Your monthly subscription payments will then start 3 months after the day of the delivery. Your credit card will be charged on that same day of the month, each month, going forward. 

*Deliveries within Belgium have one service fee of €169, excluding a ladder lift.  

*Deliveries outside of Belgium have one service fee of €199 or €249 (based on location) , excluding a ladder lift. 

For Professionals or any subscriptions under 12 months , please be aware that your delivery cost will be recalculated based on order volume after you've placed your order. For Professionals, if you'd like t o receive a quote, please fill in this  form .

Is there a deposit to be paid? 

We ask you to pay the first three months and the delivery fee in advance. The first month and delivery charges should be paid immediately when you place your order. After that, you will be asked to send a copy of your ID card and pay the additional two months' rent. For the following month(s), we require you to have sufficient funds on your credit card in your account each month.

Where can I update my billing information? 

You can change your payment information on your member account page, or contact us via info@live-light.com and we can help you with that. We’ll reach out to you regarding any failed payments. 

Do product prices include taxes? 

Yes, all product prices listed on the website include VAT. 

What types of payment does Live Light accept?

Live Light accepts all standard credit cards.